Careers

Tier II Technical Support Technician (Hybrid) (2nd Shift)

After 90 days position will require 2 days per week in office presence & will require occasional visits to nearby client sites as needed.

Schedule: variable, primarily 4:00 PM – 12:00 AM (CST)

The primary responsibilities for this position are handling second-level support in Managed Services team. Respond, troubleshoot, and generate and update service cases for NobleTec LLC clients. The technologies included are but not limited to Network, Data, Datacenter, Infrastructure, Wireless, Cloud, and Security.

 

Essential Duties and Responsibilities

· Information Technology Support (ITS) relating to desktop technical issues involving Microsoft’s core business applications, operating systems for PC (Windows 10+), MAC (OS X) and peripherals.

· Technical break/fix support for all Information Technology systems currently deployed and in production.

· Administration, maintenance and second level support of back-end systems.

· Identification of opportunities for continuous improvement (upgrades, security, patches, etc.) of systems and infrastructure.

· Communication with customers during, pre and post resolution to maintain respective SLAs.

· Analyzing, updating, and resolving tickets and support cases.

· Working with team to ensure requests are resolved or are routed to the proper resource.

· Escalation of the processes and procedures in case of need for advanced support.

· Data entry while utilizing internal and ticketing systems.

· Identifying proactive ways to reduce the number of support cases in the environment.

· Onsite work at client locations as needed.

· On-call rotation.

· Other various tasks

Required Professional IT Certifications and Experience

· Education: Bachelor’s Degree in Computer Science or related field.

· IT Experience: 1 year minimum.

· Previous MSP experience, or similar experience is supporting customers.

· Preferred Certifications: CompTIA or A+, Network+, Microsoft MCP

· Advanced understanding of operating systems (Windows 7 or higher and MAC OS X), printing systems, network topology, Linux/Unix command

· Willingness to advance knowledge base through certification courses.

Required Leadership and Social and Technical Skills

· Maintenance of effective communication with client users and other team members when analyzing, updating, and resolving issues.

· Capability to work and make timely decisions in a rapidly changing and uncertain environment.

· Ability to troubleshoot and attempt to solve problems and root causes prior to escalation.

· Excellent organizational and time management skills.

· Capability to manage own workload while meeting team goals and business needs of the company.

· Work well in a team or independently with minimum supervision.

· Ability to troubleshoot complex problems, analyze possible root causes.

Tier II Technical Support Technician (3rd Shift)

After 90 days position will require 2 days per week in office presence & will require occasional visits to nearby client sites as needed.

Schedule: variable, primarily 12:00 AM – 8:00 AM (CST)

The primary responsibilities for this position are handling second level support in Managed Services team. Respond, troubleshoot, and generate and update service cases for NobleTec LLC clients. The technologies included are but not limited to Network, Data, Datacenter, Infrastructure, Wireless, Cloud, and Security.

 

Essential Duties and Responsibilities

· Information Technology Support (ITS) relating to desktop technical issues involving Microsoft’s core business applications, operating systems for PC (Windows 10+), MAC (OS X) and peripherals.

· Technical break/fix support for all Information Technology systems currently deployed and in production.

· Administration, maintenance and second level support of back-end systems.

· Identification of opportunities for continuous improvement (upgrades, security, patches, etc.) of systems and infrastructure.

· Communication with customers during, pre and post resolution to maintain respective SLAs.

· Analyzing, updating, and resolving tickets and support cases.

· Working with team to ensure requests are resolved or are routed to the proper resource.

· Escalation of the processes and procedures in case of need for advanced support.

· Data entry while utilizing internal and ticketing systems.

· Identifying proactive ways to reduce the number of support cases in the environment.

· Onsite work at client locations as needed.

· On-call rotation.

· Other various tasks

Required Professional IT Certifications and Experience

· Education: Bachelor’s Degree in Computer Science or related field.

· IT Experience: 1 year minimum.

· Previous MSP experience, or similar experience is supporting customers.

· Preferred Certifications: CompTIA or A+, Network+, Microsoft MCP

· Advanced understanding of operating systems (Windows 7 or higher and MAC OS X), printing systems, network topology, Linux/Unix command

· Willingness to advance knowledge base through certification courses.

Required Leadership and Social and Technical Skills

· Maintenance of effective communication with client users and other team members when analyzing, updating, and resolving issues.

· Capability to work and make timely decisions in a rapidly changing and uncertain environment.

· Ability to troubleshoot and attempt to solve problems and root causes prior to escalation.

· Excellent organizational and time management skills.

· Capability to manage own workload while meeting team goals and business needs of the company.

· Work well in a team or independently with minimum supervision.

· Ability to troubleshoot complex problems, analyze possible root causes.

· Desire and capability to work and make timely decisions in a rapidly changing and uncertain environment.

IT Helpdesk Support Technician, Level I

The main responsibilities for this position are managing first level support in the Managed Services team. Respond, troubleshoot, create, and update service cases for NobleTec LLC clients. The technologies included are but not limited to Network, Data, Datacenter, Infrastructure, Wireless, Cloud, and Security.

Essential Duties and Responsibilities

· Information Technology Support (ITS) relating to desktop technical issues involving Microsoft’s core business applications, operating systems for PC (Windows 10+), MAC (OS X) and peripherals.

· Be the first point of contact to the customer for all types of service requests.

· Process service requests through direct customer communication or other communication vehicle (e-mail). Responsibilities include but not limited to:

a. Create new support tickets in ticketing system. Obtain and evaluate all relevant information for service issues and requests, according to procedures.

b. Identify and investigate questions and problems and provide immediate resolutions when applicable or escalate.

· Apply technical knowledge to quickly resolve end user related issues such as password resets, email related issues (user creation, phone related issues, connectivity, printer issues, etc.) and other problems that are identified.

· Possible onsite work at client locations as needed.

· On-call rotation.

· Other various tasks.

Required Professional IT Certifications and Experience

· Education: GED or HS Diploma

· IT experience: 1 year minimum

· Preferred Certifications: CompTIA or A+, Network+, Microsoft MCP

· Advanced understanding of operating systems (Windows 7 or higher and MAC OS X), printing systems, network topology, Linux/Unix command

· Previous MSP experience, or similar experience is supporting customers.

· Willingness to advance knowledge base through certification courses.

Sales Executive and MSP Sales

Accepting candidates in the Midwest region.

This position can be performed in hybrid role both in-office and remotely. It may require on-site visits to client sites and/or conferences.

The primary responsibilities for the Sales Executive are to grow NobleTec client account base. The role will engage in conjunction with company resources to ensure sales, engagements, strategies, and programs designed around expanding NobleTecs client base of MSP Clients.

 

Basic Responsibilities and Requirements

· Responsible for:

o Prospect for new business

o Contacting potential clients to establish relationship and arrange meetings.

o Working within CRM to maintain contact database.

o Researching businesses and organizations to identify new prospects.

o Attending conferences, meetings, and industry events.

o Scheduling discovery meetings and follow up meetings with prospects.

o Achieve high closing rates from phone and in-person meetings.

o Complete understanding of the NobleTec business proposition

o Complete understanding of all NobleTec Service and Solution portfolio.

o Maintain personal / professional network.

o Work with existing customer to grow the relationship.

o Work to expand referral customer network.

o Development of new quotes, proposals, and presentations.

o Work directly with NobleTec technical resources as needed.

o Work with Sales Engineers and Technical Account Managers as needed.

o Attend weekly team meetings in person or via Teams.

o Prepare and present monthly and quarterly pipeline to management.

Competencies, Skills, and Qualifications

· Strong understanding of customer and market trends and requirements

· Proficiency in general Microsoft applications (ConnectWise is a plus).

· Clear understanding of how customers in respective industry search, compare, and consume technology services.

· Strong organizational and presentation skills

· Basic knowledge of technology to be able to conduct conversation with prospective client.

· Skill to overcome objections.

· Ability and skillset to perform written communications and materials.

· Telephony, communication, customer-care, and active listening skills.

· Adaptability and multi-tasking in high pressure situations.

· Self-motivation and problem solving.

· Independent thinking and self-initiative approach.

· Ability and will to travel when needed.

· Preferred prior MSP and/or Advanced Sales experience.

NobleTec LLC is an Equal Opportunity Employer. We consider applicants for all positions without discrimination based on race, color, religion, creed, gender, national origin, sexual orientation, age marital or veteran status, disability, or any other legally protected status.

Internship Position

Qualifications:

· Solid verbal and written communication skills.

· Effective time-management abilities, strong ability to build rapport for both internal staff and clients.

· Strong technical skills; proficiency in Microsoft® Word, Excel and PowerPoint; basic understanding of IT infrastructure.

· Ability to adhere to NobleTec’ Mission and Values.

· Must be 18 years of age.

· Must be able to work independently and show initiative.

· Must show willingness to learn and follow directions.

· Must have strong work ethic and willingness to go beyond bare minimum that is asked.

Responsibilities:

Intern will be asked to thrive in a collaborative environment while seeking insight from assigned mentors.

Intern will be asked to learn from and assist our technical and management teams.

Interns will be exposed to all facets of the business and will be able to obtain theoretical and hand on skills related to future career in IT.

Intern will be asked Interact with customers, vendors, and professional services teams.

Intern will be asked to craft and send communication to customers as well as conduct basic direct remote engagements.

Intern will be asked to coordinate with managers to determine position requirements.

Intern will be to assist senior technical staff in client, server, and network assembly (example would be imaging, asset tagging, kitting, packaging, enrollment, and repair).

Intern will be assisting senior technical staff during on-site installation and configuration project.

Intern will be assisting senior technical staff with troubleshooting and helpdesk tasks.

Intern will be asked to show initiative in extending their own skills via assigned training and certifications requested by management.

Intern will be asked to promote NobleTec brand online and offline.

This PAID internship is an amazing opportunity for students who are looking to enter a career in Information Technology and grow their interpersonal skills with experienced IT team. Learn best practices in the industry through hand-on engagements. Thrive in a collaborative environment while partnering with professionals and vendors and seeking insight from assigned mentors.