- Startup Infrastructure Set Up – NobleTec caters to the SMB customer. We know that as you grow, there are constant IT related considerations ranging from what phone system and ISP to use to what will be the quoting and ordering system. Our offerings extend from the basic sales of hardware, software, and services to consulting and offering options on critical business planning and implementation decisions.
- Startup Subscription Support Services:
- Bronze Support – Next Business Day response time after ticket opening. Includes basic break/fix and configuration. Excludes manufacturer hardware failure replacement and configuration, accidental damage coverage, and user caused break/fix and configuration.
- Silver Support – Same Business Day response time after ticket opening. Includes basic break/fix and configuration. Excludes manufacturer hardware failure replacement and configuration, accidental damage coverage, and user caused break/fix and configuration.
- Gold Support – 4-hour response time after ticket opening. Includes basic break/fix and configuration. Excludes manufacturer hardware failure replacement and configuration, accidental damage coverage, and user caused break/fix and configuration.
- Platinum – 4-hour response time after ticket opening. We do everything from hardware to software to maintenance to support, no exclusions. Priced per user, please contact your sales representative or our support team for quotes and questions.
